At Kentucky Eye Institute, we are committed to providing our patients and our referred in patients with the highest quality service, most compassionate care, and seamless transitions between healthcare settings.
Kentucky Eye Institute is comprised of ophthalmologists, primary care optometrists, and a dedicated supporting staff of roughly 60 employees. As one of the region’s premier eye care providers, we take great pride in caring for our patients. Please take a moment to get to know our doctors below.
Notice Only For Anthem Medicare Advantage Insurance Patients:
Dear Valued Kentucky Eye Institute Patient,
We want to make you aware of an issue affecting some of our patients who are Anthem Medicare Advantage members.
Recently, Anthem identified a credentialing error on their end that caused certain Kentucky Eye Institute (KEI) claims to be processed incorrectly as “out-of-network.” As a result, some patients may receive a letter from Anthem suggesting they seek care with another provider.
Please disregard any such letters. Kentucky Eye Institute remains in-network with all Anthem Medicare Advantage plans.
Anthem has already corrected the credentialing error on their end, and they are in the process of reprocessing all affected claims. No further action is needed from you currently. Our team is also actively monitoring the error with Anthem to ensure everything is appropriately resolved.
If you have received this letter and still have questions, please contact us directly at any of our locations: https://kyeye.com/locations/.
We’re here to support you and ensure your care continues without interruption. Thank you again for trusting Kentucky Eye Institute with your eye health.
Sincerely,
The Kentucky Eye Institute Team